Online Courses

The course educates managers on how to manage pressure in themselves and others and details the legalities and implications of stress at work.

Being the new person at work is never easy. It’s easy to feel overwhelmed on your first day at work. This module will help learners to prepare for work and let them know what to expect in the first month of starting a new job.

This Writing an Effective CV online course gives advice and guidance on the CV writing process, helping you secure the all-important job interview and get into work.

The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales'.

Standard Operating Procedures (SOP's) are used to ensure consistency and quality within the organisation and ensures that the right people are trained for the job.

All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities, and this module outlines the process involved in doing so.

This module is aimed primarily at organisations with a specific set of requirements to develop and implement a Value for Money strategy. The module is also suitable for any organisation wanting to learn more about Value for Money.

Conflict in the workplace is inevitable as individuals will often have different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision making and fueling creativity and innovation.

On completion of this course, learners will have an increased understanding of the differences in a grievance procedure and a disciplinary procedure, and be able to conduct a disciplinary interview.

Knowing how to hold efficient and effective meetings is a key aspect of making projects or activities successful. They enable people to plan activities, exchange information and make decisions together.

Coaching helps motivate staff, accelerate change and improve productivity. Coaching is a form of development, where a coach supports another person in self-development and improved performance.

This module has been designed to provide the knowledge and skills required to manage learning and development. Learners will understand the importance of learning and development and be able to create personal development plans.