Apprenticeship & Introduction Courses

Browse our range of online training courses which provide an introduction to a range of topics, including Business Administration, Customer Service, Preparing for Work and Data Protection.

Intro to Infection Prevention & Control

Everyone has a part to play when it comes to infection prevention and control. Ensuring you know the most effective ways you can stop the spread of viruses could help reduce the risk of infection in your workplace.


Managing Your Professional Digital Profile

This course aims to assist learners in establishing the skills required of a professional when using digital social media and communication tools.


Data Protection at Work

This course will provide you and your workers with a general overview of the Data Protection Act (DPA) and its implications in the workplace. The training material is followed by a short assessment to ensure thorough understanding.


Standard Operating Procedures

Standard Operating Procedures (SOP's) are used to ensure consistency and quality within the organisation and ensures that the right people are trained for the job.


Value for Money

This module is aimed primarily at organisations with a specific set of requirements to develop and implement a Value for Money strategy. The module is also suitable for any organisation wanting to learn more about Value for Money.


Writing an Effective CV

This Writing an Effective CV online course gives advice and guidance on the CV writing process, helping you secure the all-important job interview and get into work.


Preparing for Work

Being the new person at work is never easy. It’s easy to feel overwhelmed on your first day at work. This module will help learners to prepare for work and let them know what to expect in the first month of starting a new job.


Understanding the Rules of Customer Service

Communicating best practice and procedure helps employees to play their part in delivering good customer service. This course will help you to guide operations and improve staff performance without micro managing.


Understanding the Use of Communication in Customer Service

This online course provides learners with the knowledge and understanding needed to use both verbal and non-verbal communication techniques to deliver good service to customers.


Understanding the Principles of Customer Service

This course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customer.


Principles of Personal Responsibilities and Working in a Business Environment

This course has been developed to provide learners with the knowledge and understanding needed to carry out their personal responsibilities in a business environment.


Principles of Managing Information and Producing Documents

This online course provides learners with the knowledge and understanding needed to manage information and produce documents in a business environment.