Apprenticeship & Introduction Courses

Browse our range of online training courses which provide an introduction to a range of topics, including Business Administration, Customer Service, Preparing for Work and Data Protection.

Intro to Infection Prevention & Control

Everyone has a part to play when it comes to infection prevention and control. Ensuring you know the most effective ways you can stop the spread of viruses could help reduce the risk of infection in your workplace.


Value for Money

This module is aimed primarily at organisations with a specific set of requirements to develop and implement a Value for Money strategy. The module is also suitable for any organisation wanting to learn more about Value for Money.


Writing an Effective CV

This Writing an Effective CV online course gives advice and guidance on the CV writing process, helping you secure the all-important job interview and get into work.


Preparing for Work

Being the new person at work is never easy. It’s easy to feel overwhelmed on your first day at work. This module will help learners to prepare for work and let them know what to expect in the first month of starting a new job.


Understanding the Rules of Customer Service

Communicating best practice and procedure helps employees to play their part in delivering good customer service. This course will help you to guide operations and improve staff performance without micro managing.


Understanding the Use of Communication in Customer Service

This online course provides learners with the knowledge and understanding needed to use both verbal and non-verbal communication techniques to deliver good service to customers.


Understanding the Principles of Customer Service

This course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customer.


Principles of Personal Responsibilities and Working in a Business Environment

This course has been developed to provide learners with the knowledge and understanding needed to carry out their personal responsibilities in a business environment.


Principles of Managing Information and Producing Documents

This online course provides learners with the knowledge and understanding needed to manage information and produce documents in a business environment.


Principles of Providing Administrative Service

Originally developed for those undertaking the Level 2 Certificate In Principles of Business and Administration, this course is also suitable for anyone who requires training in business administration skills.


The Bribery Act 2010

The Bribery Act 2010 came into force on 1st July 2011, making it a legal requirement for all businesses that operate within the UK to ensure adequate protection and training is in place against bribery and corruption in the workplace.


Continuous Improvement Techniques (Kaizen)

This online course will provide you and your team with an understanding of the Kaizen ‘Continuous Improvement’ philosophy to help them maximise value throughout their business.