Work Skills

This course is aimed at those involved in the handling of people’s information as part of their day to day role. It aims to provide an introduction to the GDPR, it's principles and process and roles and responsibilities under the Regulation.

Everyone has a part to play when it comes to infection prevention and control. Ensuring you know the most effective ways you can stop the spread of viruses could help reduce the risk of infection in your workplace.

It course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which provides a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.

The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales'.

This Writing an Effective CV online course gives advice and guidance on the CV writing process, helping you secure the all-important job interview and get into work.

Being the new person at work is never easy. It’s easy to feel overwhelmed on your first day at work. This module will help learners to prepare for work and let them know what to expect in the first month of starting a new job.

The course educates managers on how to manage pressure in themselves and others and details the legalities and implications of stress at work.

Within today’s ever growing corporate world, private information security is obligatory within any organisation. The 'confidentiality bubble' restricts information flows, bringing both positive and negative consequences.

Confidence and Self-Esteem are not constant, everyone experiences lower levels from time to time. This module will help learners to understand why this happens and what they can do to get back on track.

Do you fear conflict in your workplace? This course will help you spot the warning signs and communicate in way that will take the tension out of stressful interactions and ensure you stay in control.

This Self-Assessment and Action Planning for Employability online course will help job seekers find employment faster by teaching you how to match your skills to a job role and how to present yourself in the best possible light.

This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business.